Return and Refund policy
For refunds or exchanges, please notify us within 7 days upon items delivered date by email only at email@example.com
Items must be in New Condition with original packing slip.
Once you submitted your request, we will provide you a RMA number within 3 business days.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Thee is no restocking fee.
There is no cost for returning in case case of this happens when the product is incorrect, damaged by the carrier or defective in another way
You will be responsible for paying actual shipping cost for your own shipping costs for returning your item in case of purchased the wrong product, it doesn’t fit or they no longer want the item .
If for any reason you are not happy with your purchase, you may return the item(s) within 7 days of receiving the order. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return. Items must be in new condition with tag and original packing slip for return. Items must be shipped back to our warehouse in 7 business days once the RMA approval has been processed Please note : We do not provide a return label for refunds or exchange. The only time we will provide a return label is when we shipped a wrong item. Thank you. If you have received a damaged item, please notify us within 2 days in order for an eligible exchange - P
*please note that Christmas related products such as decoration/ Christmas theme clothing and home items are non refundable (exchange only if arrived damaged)
**NO refund on Clearance items. Exchange only if damaged upon arrival. Please notify us within 3 days upon delivery if exchange is needed. Customers must return the item back to our office at their own cost in order for us to process the replacement.
***Lost package. if the package is lost in transit, we will reship another package. If the shipping status shows delivered on the courier website, we consider the package is shipped and delivered successfully and no reshipment will be processed. Sellers may request to file a claim but a case number along with the staff/agent name and number must be provided within 2 business days from the date of delivery (provided by the courier). We do not guarantee any claim outcome but with the evidence, we will do our best to file a claim on the lost package. We will also need a copy of a Photo ID of the recipient that shows he is the recipient at the shipping address. For security purposes, we may also require a 2nd piece of ID to verify the identity of the recipient in order for us to file a claim on the lost package.
Clothing items : Please be aware that measurement may not be exactly shown on the listing as it may be slightly different due to the measuring method. We can process a return on buyers' pay for return.
*claiming on a non-delivered item. As of Feb 2022, USPS /UPS no longer accept claims once their website indicates the package has been delivered. Customers may file a police report and use the report to file a claim with their home insurance. Please note international packages may take up to 60 days for delivery due to the delay on international logistics. If an international package is lost, the customer must file a local police report before we can file a claim on the lost shipment.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note : Once you received a RMA number, please ship the item back to our center within 5 business days and notify us through email with the tracking number. Shipments made after 5 business days will not be eligible for refunds
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your package is lost in transit, Famedeals will ship you another one. However, if the status provided by the couriers as delivered, we will not reimburse or ship another unit one.
Package tracking indicated delivered but I never receive my package
If the tracking number provided by the courier indicate delivered but you have not receive your package, please contact them directly with the tracking number provided. If you need to file claim, please contact us and we will provide you a copy of the shipping label so that you can file a claim. Please note Famedeals will not be responsible for lost packages that indicates as delivered with a valid tracking number.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Notify us within 7 days on items delivery date by email. Instructions will provided. Once you received a RMA number, please ship the item out within 5 business days in order for it to be eligible for exchange.
Each order is eligible for 1 exchange. Once an item has an exchange processed, it will not be eligible for refund or further exchanges.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Online Fraud / Chargeback
It is important for each customer to read this before placing an order. If for any reason, you decide to file a chargeback on your order please make sure you follow these steps.
1 - Before filing a chargeback, please contact our support team via email. Indicate the issue you are experiencing and our team will be more than happy to assist you on a return. Our Customer Support Team will and do reply to all emails within 1 to 2 business days.
2 - If you file a chargeback due with the reason (product unacceptable). Please make sure you return to us with proof such as valid return tracking number showing delivered to our address.
Please be aware that our team will dispute all chargeback if we do not hear from you prior to your chargeback.
Fighting online fraud is number 1 priority and our company will take all efforts and measures to fight fraud.
Phone: + 1-866-932-3923
Address : 1663 Staunton Ave , Los Angeles, CA 90021,USA